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  1. Help Center
  2. Onboarding & KYC (Know Your Customer)
  3. Questions and Answers

Questions and Answers

  • List of non-approved countries for our honesto app
  • Can I register with a B- or C- permit as a residence title?
  • What do I need to know about the VideoIdent procedure?
  • How does the onboarding work?
  • Why don't I receive a welcome email after successful onboarding?
  • When will more countries be activated?
  • Can US citizens use the honesto app?
  • From which countries am I not allowed to register?
  • I have not passed the KYC - what now?
  • When am I a Politically Exposed Person (PEP)?
  • What do I have to consider as a Politically Exposed Person (PEP)?
  • I only have my driving licence. - Can I still register?
  • I would like to use CHF / EUR 100,000 or more - What do I have to consider?
  • What are the requirements for the KYC?
  • In which languages is the VideoIdent-procedure carried out?

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