In our onboarding process, we always have the Video Ident process as the final step. There are a few small things to keep in mind:
- In the VideoIdent procedure, a person always joins in to carry out the VideoIdent procedure with you. So don't be surprised or simply be prepared if you are suddenly no longer alone in the video call.
- If you find yourself in an "indisposed" environment, organise the VideoIdent procedure so that you can complete it calmly and in one session.
- To complete the VideoIdent procedure, you will receive a SMS code during the session, which you must enter during the procedure. So be prepared to read out an SMS during the session.